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Covid-19 Fulfillment Times

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Be prepared for delays

Due to Covid-19 our fulfillment times will be longer than usual for some product categories such as t-shirts. The entire industry is grappling with challenges and we’re seeing delays in our supply chain, including distributors and shipping carriers.

As usual, eBooks are available for immediate download.

Fulfillment time is the time it takes to make your custom-ordered product. Our fulfillment time is calculated in business days: 

  • 2-7 bus. days for apparel products (t-shirts, leggings, dresses, etc.) 
  • 2-5 bus. days for non-apparel products (posters, mugs, phone cases, etc.)

97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer.

Please note: 

  • Fulfillment time doesn’t include shipping. To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time. 
  • The fulfillment averages you see in our catalog are calculated based on our fulfillment data for each product within the time frame of 30 days.
  • Our fulfillment averages don’t account for the time an order might be put on hold. 
  • Fulfillment for large orders may take longer than the 3-5 day average, but will still be fulfilled within 7 days.
ITEMUS (INCL. BACKUP)MXEU (INCL. BACKUP)
DTG (direct-to-garment)10-14 business days3-5 business days
CUT & SEW10-15 business days10-15 business days
NECK GAITERS7-10 business days7-10 business days5-10 business days
EMBROIDERY5-7 business days3-5 business days
ACCESSORIES3-7 business days2-6 business days
MUGS3-5 business days5-10 business days
Updated April 18, 2020