We do our best to ensure you are satisfied with your purchase. If for any reason you are not, please contact us promptly with your concern and we will quickly assess if an exchange, refund, or return is necessary. The request must be made within 4 weeks after the product has been received.
Ebooks/Digital products will have the money refunded to the account used to pay for the product(s).
Refunds and exchanges for paperback books will be issued once the returned product is received. Return address: Connie Myres, Feather and Fermion Publishing, 9823 Slee Rd., Apt. A10, Onsted, MI 49265.
If you have a problem with other merchandise such as t-shirts, hats, mugs, etc., please contact us at firstname.lastname@example.org or use the Contact link. Include your name, order number, and zip code.
These products are typically fulfilled by Printful, a print-on-demand company. Sometimes they require a photo for damaged items.
We take pride in personal customer service so each instance will be considered individually.
What do I do if there’s a problem with my order?
Contact us at email@example.com or use the Contact link within 4 weeks of receiving the order and we will let you know what steps you need to take and what we are doing to help you.
What if my order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you. We verify the shipping address and ask if you contacted the post office to locate the lost package. Tracking information will also be sent.
Please contact us at firstname.lastname@example.org or use the Contact link. Please include